Refund policy

We want you to love your purchase. If you're not completely satisfied, you have 30 days from the date you received your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at team@artisanshed.co.uk. 

If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at team@artisanshed.co.uk.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, including custom or personalized items (such as engraved products), unless they arrive faulty or damaged.

Unfortunately, we cannot accept returns on sale items.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at team@artisanshed.co.uk.